Refund and Returns Policy

Refund & Return Policy

Effective Date: July 22, 2026

At Al Saddat, we are committed to delivering high-quality IT services and ensuring customer satisfaction. This Refund & Return Policy explains the circumstances under which refunds may be granted for our services.

Digital Services

Al Saddat provides digital services, including custom software development, web development, mobile application development, cloud solutions, IT consulting, and technical support. As these services are digital in nature, they cannot be physically returned.

Once a project has commenced or a service has been delivered, it is generally considered non-returnable.

Subscription Services

If you subscribe to one of our recurring services, you may cancel your subscription at any time. Your subscription will remain active until the end of the current billing period, and no additional charges will be made after cancellation.

Refunds for partially used subscription periods are generally not provided unless required by applicable law.

Service Cancellation

Clients may request to cancel a service before work has started. If no work has been initiated, a full or partial refund may be issued at our discretion.

If work has already begun, any refund will be evaluated based on the completed project milestones, time invested, and services already provided.

Payments

For your convenience, Al Saddat accepts ACH bank transfers and electronic payment methods for invoices and service payments. If you believe you have made a duplicate payment or have been charged incorrectly, please contact our support team immediately.

After verification, any approved refund will be issued to the original payment method whenever possible.

Custom Software & IT Projects

Payments made for custom software development, website development, mobile applications, API integrations, UI/UX design, cloud services, or other customized IT solutions are generally non-refundable once development has started.

If a project is cancelled before completion, any applicable refund will be determined based on the work completed and project milestones achieved.

Refund Processing

Approved refunds are typically processed within 5–10 business days, although the exact processing time may vary depending on your bank or payment provider.

Non-Refundable Services

The following are generally non-refundable:

  • Custom software development after work has commenced

  • Website and mobile application development services already delivered

  • UI/UX design services after approval or delivery

  • API integration and implementation services

  • IT consulting services already provided

  • Cloud configuration and deployment services

  • Technical support and maintenance services already rendered

  • Professional service fees

  • Completed project milestones approved by the client

Contact Us

If you have any questions about this Refund & Return Policy or wish to request a refund, please contact us.

Al Saddat

Email: pine@timelesstrends.online , miriclepage@hotmail.com

Phone: 469-882-7781